Privacy Policy

Dons Premier Estate Agents and its related business entities (we, our, us) acknowledge the significance of protecting the privacy and the rights of individuals with respect to their personal information. This is our privacy policy, which explains how we gather and manage your personal information.
What are your personal details?
The term "personal information" has the same meaning in this policy as it does in the Act. In general, it relates to any information that can be used to identify an individual. This may include your name, address, phone number, email address, and occupation or profession. If the information we collect directly or indirectly identifies you, it will be considered personal information.

What specific information do we collect and hold?
We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or date of birth, profession, occupation or job title, governmental identification details, and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise, and information you provide to us through our service center, customer surveys, or otherwise.
We may also collect non-personal information that cannot be used to identify you or any other individual. For instance, we may collect anonymous survey responses or aggregated data about how users utilize our website.

How do we gather your personal information?
We collect information about you directly from you, unless doing so would be unreasonable or impractical. We may collect your personal information in the following ways:
• Through your access and use of our website
• By telephone, letter, fax, or email
• During conversations between you and our representatives
• By contracting with us
• By entering competitions, promotions, or requesting information or material from us
• By completing surveys, providing feedback, or filing a complaint with us
We may also collect personal information from third parties, such as:
• Third party companies such as credit reporting agencies, law enforcement agencies, and government entities
• Your representatives (lawyers, accountants, and financial advisers)
• Your employer
• Publicly available sources of information or other organizations where you have consented.

When you visit our website, we may send your computer a "cookie" (a small text file containing a unique identifier). This allows us to identify your computer. Additionally, it allows us to track your activity on our website over time. In addition to measuring traffic patterns, determining which areas of our website have been visited, and measuring transaction patterns in aggregate, we use cookies. This allows us to study the habits of our users in order to enhance our online products and services. Our cookies collect no personally identifiable information. If you do not wish to receive cookies, you can configure your browser to prevent it from accepting them.
We may log IP addresses (the electronic addresses of computers connected to the Internet) for the purposes of analyzing trends, administering the site, and keeping track of users' movements.

What happens if we are unable to collect your personal data?

If you do not provide us with the above-described personal information, some or all of the following may occur:
• We may not be able to provide the requested products or services to you, either to the same standard or at all;
• We may not be able to provide you with information about products and services that you may want; or
• We may not be able to tailor the content of our websites to your preferences, and your experience of our websites may not be as enjoyable or usable.

Why do we collect, store, utilize, and disclose your personal information?
We collect your personal information so that we can carry out our business activities and functions and provide the highest quality customer service possible.

We collect, hold, use, and disclose your personal information for the following purposes:
• to provide products and services to you and to send communications requested by you;
• to respond to inquiries and provide information or advice about existing or new products or services; • to provide you with access to protected areas of our website;
• to assess the performance of the website and to improve the website's operation;
• to conduct business processing functions
• for administrative, marketing (including direct and digital marketing), planning, product or service development, quality control, survey, and research purposes of Dons Premier, its related bodies corporate, contractors, franchisees, franchisees' real estate agents and employees or service providers; • to provide your updated personal information to our related bodies corporate, contractors, franchisees, franchisees' real estate agents and employees;
Your personal information will not be shared, sold, rented, or disclosed in a manner inconsistent with this Disclaimer of Privacy.

Who may we exhibit your information despite?
We might divulge your confidential data with:
• our employees, related bodies corporate, contractors, franchisees, franchisees' real estate agents and employees or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and otherwise providing products and services to you, including, but not limited to, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collection agencies, electronic network administrators, and debt collection agencies. Solicitors, business advisors and consultants;

• suppliers and other third parties with whom we have commercial relationships for business and marketing-related purposes; • We may combine or share any information we collect from you with information collected by any of our Australian-based affiliated corporations.

Direct marketing documents
We may send you direct marketing communications and information about our products and services that we deem relevant to your interests. In accordance with applicable marketing laws, such as the Spam Act 2003 (Cth), these communications may be sent via mail, SMS, fax, and email, among other channels. If you indicate a communication preference, we will attempt to use that method whenever it is feasible to do so. In addition, you may opt out of receiving marketing communications from us at any time by contacting us (see details below) or by using the opt-out mechanisms included in the marketing communications; we will then remove your name from our mailing list.
How do you gain access to or update your personal information?
You may at any time request access to the personal information we maintain about you by contacting us (see details below). If we possess information that you are entitled to access, we will attempt to provide you with suitable access (such as by mailing or emailing it to you). If we do charge you a fee to cover our administrative and other reasonable costs associated with providing you with the information, the fees will be disclosed on our website. We will not charge you for submitting a request or for making any corrections to your personal information.
There may be instances in which we cannot provide you with access to your personal information. For instance, we may be required to deny access if granting it would compromise the privacy of others or result in a breach of confidentiality. If this occurs, we will provide justification for any refusal.
If you believe that the personal information we have on file for you is incorrect, incomplete, or inaccurate, you may request that it be updated. We will determine if the information requires modification. If we do not concur that there are grounds for amendment, we will add a notation to the personal information indicating that you disagree with the proposed change.

What is the procedure for filing a complaint regarding a breach of privacy?
If you believe that your privacy has been compromised, please contact us using the information provided below and describe the incident in detail so that we may investigate. The complaint will be handled according to our then-current Complaints Handling Procedure.

Whom do we exhibit your personal information with outside of Australia?
We may disclose personal information to overseas-based affiliates, third-party suppliers, and service providers for some of the aforementioned reasons. We take reasonable precautions to ensure that the overseas recipients of your personal information comply with applicable privacy laws.
We may disclose your personal information to the following entities located outside of Australia: • our related bodies corporate, located in foreign countries such as the United States of America, New Zealand, Hong Kong, China, India, Indonesia, Singapore, South Korea, Papua New Guinea, and the Middle East; • our data hosting and other IT service providers located in various countries; and • other third parties located in various foreign countries.
We may share your personal information with Australian entities that may store or process your data abroad. In the unlikely event that a disclosure is made in a foreign country, the information will not be protected by the Australian Privacy Principles. In any event, by providing your information, you consent to its disclosure in this manner.

Due to the fact that our website is connected to the internet, which is inherently insecure, we cannot guarantee the security of any information you transmit to us online. In addition, we cannot guarantee that your information will not be intercepted during transmission over the internet. Consequently, any personal information or other information transmitted to us online is done so at your own risk.

Our website may contain links to third-party websites. We make no representations or warranties regarding the privacy practices of any third-party website, nor are we responsible for the content or privacy policies of any third-party website. It is the responsibility of third-party websites to inform you about their own privacy policies.

Contacting us
if you have any questions about this privacy statement, or if you have any concerns or comments about how your privacy is handled, please use the contact link on our website or contact our Privacy Officer using the information provided below.
Your requests and complaints will be handled confidentially. After receiving your complaint, our representative will contact you within a reasonable timeframe to discuss your concerns and outline potential resolutions. We will endeavor to resolve your complaint expeditiously and appropriately.

Please contact our Privacy Officer at:
Post: 24 Coral-Pea Way, Cranbourne West Vic 3977
Email: admin@donspremier.com.au